Please follow these steps:
1.Ensure your earphones are ready: Put your Bluetooth earphones into pairing mode and keep them within 10 meters (approx. 30 feet) of your Smart TV.
2.Check your Smart TV's Bluetooth mode: Your Smart TV supports two Bluetooth modes:
Bluetooth Speaker Mode (Default): In this mode, the Smart TV acts as a Bluetooth speaker. You can connect your phone via Bluetooth to play its audio through the TV. Importantly, in this mode, the Smart TV CANNOT connect to external Bluetooth earphones or speakers.
External Bluetooth Device Mode: This mode allows your Smart TV to connect to external Bluetooth devices like your earphones. To use your earphones, you MUST first disable the Smart TV's Bluetooth Speaker Mode.
3.Switch to External Bluetooth Device Mode (Key Step):
To disable the "Bluetooth Speaker Mode" and enable connecting to your earphones, navigate through the TV settings:
✓Settings menu → Connected devices → Connection preferences → Bluetooth → Bluetooth Speaker → Turn OFF → Select "Use Bluetooth"
4.Pair your earphones: After completing Step 3, your Smart TV should be discoverable. Find your earphones in the TV's Bluetooth device list and pair/connect.
If you still encounter issues after following these steps, please contact us for further assistance.