Overview
If you are experiencing issues where streaming apps (such as Netflix, Disney+, or Hulu) fail to load or stop playing after a few seconds, it may be due to a DRM (Digital Rights Management) synchronization error. Our technical team has released a dedicated firmware update to resolve this.
Solution: System Firmware Update
We have pushed a targeted OTA (Over-the-Air) update to affected devices. Please follow these steps to ensure your Apolosign is running the latest software:
Step 1: Automatic Update
Restart your Apolosign device.
Upon rebooting, the device should automatically detect, download, and install the new update package.
Step 2: Manual Update (If Step 1 fails)
If the update does not trigger automatically after the restart, please manually check for it:
Navigate to: [Settings] > [System] > [System Update] > [Online Upgrade].
Click "Check for Updates" to initiate the download.
Step 3: Verify Version Number
After the upgrade is complete, please go to your system information to verify the version. The successful fix version should be:
[TVUS3.1.0-SW3299T-4K-R141-V2.0-EDLA-M1.0-GG-V1.1-20260310]
Troubleshooting Tips
Network Check: Ensure your device is connected to a stable Wi-Fi network during the download.
Re-login: After the update, we recommend logging out and back into your streaming apps to refresh the connection.
DRM Check: If the issue persists, you may download the "DRM Info" app from the Google Play Store and contact our support team with a screenshot of your "Security Level" (it should ideally be L1).
Still need help?
If the update does not resolve your issue or if you do not see the update available for your device, please contact us at support@apolosign.com with your device's Serial Number (SN), and our R&D team will provide a targeted push for your unit.