Overview
We want you to shop with confidence. Please review our return, refund, and price adjustment policies below, applicable to orders shipped within the United States.
1. Return Eligibility
We accept return requests within 30 calendar days of the delivery date.
To initiate a return, please use the "Return" or "After-Sales" option within your order management page.
Returned items must be with all original packaging, accessories, and documentation included.
Devices must be factory reset with all user data removed prior to return. Failure to do so may result in additional processing fees or partial refund.
For step-by-step instructions on how to factory reset your device, please visit our Factory Reset Guide
Items without original packaging or returned in damaged or incomplete condition may not be accepted or may qualify for partial refund.
Returns are only accepted for orders shipped within the United States.
2. Return Process
1) Submit your return request via email or our online Self-serve Returns.
2) Our support team will contact you via email to confirm the reason for the return.
3) Based on reason, we will confirm whether a prepaid return label will be provided. (For non-seller-related returns, customers are responsible for return shipping.) The return address will be sent via email.
4) Once you provide the tracking number, we will approve the return and wait for the item to arrive.
5) After receiving and inspecting the return, we will issue a refund according to the policy below.
Note: Please reply to our email within 14 days of receipt. If we do not hear from you within this timeframe, your return request will be automatically canceled.
3. Return Shipping & Conditions
If your return is due to a defect, damage, or shipping error, we will provide a prepaid return label. For all other returns, including personal reasons (e.g., change of mind or incorrect item ordered), customers are responsible for return shipping costs.
No restocking fees apply.
Do not return items without authorization or to the manufacturer.
Returns must originate from within the continental U.S.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method, such as your credit card, PayPal, or other platform used at checkout.
Please allow a few business days for the refund to appear in your account.
Returns missing accessories, packaging, or with signs of use/damage may receive partial refunds.
5. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider (it may take time to post).
- Contact your bank (processing delays may occur).
Still no refund? Contact us at support@apolosign.com
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please provide 2–3 clear photos showing:
- The issue with the product
- The packaging and its condition
- The shipping label
We will arrange a free replacement and assist you with return instructions.
7. Price Adjustment
If the price of an item drops on our website within 30 days of your purchase, we'll refund the difference.
The product must be identical and still in stock. Submit your request through your order page.
8. Order Cancellation
Orders can be canceled before they are shipped for a full refund.
If the order has already shipped, it must be received first, then returned through the standard return process.
9. Return Address
Once your return request is approved, our customer service team will send the return address to you via email.
Please do not return your item without prior authorization.
10. Self-serve Returns
You can submit a self-serve return request directly through our online store or the Shop app.
Please log in to your account via the following link: https://account.apolosign.com
To log in, simply enter your email address and the six-digit verification code sent to your email. No password is required. Once logged in, you can select your order and submit a return request. After you submit your return request, we will review it and send you return instructions via email.
Note: You can only submit return requests for orders that have been shipped or partially shipped.
Contact Us
If you have any questions about your return or refund, feel free to reach us at: support@apolosign.com