Overview
If the touchscreen on your Apolosign Smart Portable TV is unresponsive or not working properly, this guide will walk you through a series of troubleshooting steps to help identify and potentially resolve the issue.
Touchscreen issues can be caused by software glitches, system errors, or hardware malfunctions. Before submitting a warranty claim, please try the troubleshooting steps below.
Apolosign offers a one-year free warranty covering non-human damage, along with dedicated technical support.
Troubleshooting Steps
Step 1: Factory Reset & Restart
Restore the device to factory settings, then restart the device and test if the touchscreen functions normally.
Note: If you cannot perform the reset via touch (because the screen is unresponsive), please refer to the "Factory Reset Using Physical Buttons" section at the bottom of this article.
Step 2: Test with a USB Mouse
Connect a USB mouse to your Apolosign device and test if the mouse cursor can move smoothly on the screen.
This helps determine whether the issue is isolated to the touchscreen layer or affects the entire display system.
If the Touchscreen Remains Unresponsive
If the touchscreen is still not working after completing both steps above, the issue may require a warranty replacement. To help us process your claim as quickly as possible, please prepare the following information:
- Order Number — Used to verify your purchase details and warranty status.
- A Short Video — A brief video demonstrating the unresponsive screen or touch issues.
- Product Label Photo — A clear photo of the white specification label on the back of the screen. This label contains the serial number required for your warranty claim.
Once you have gathered the above information, contact our support team(support@apolosign.com) and we will guide you through the next steps for your replacement.
Still Need Help?
If the problem remains unresolved after trying all the steps above, please send a video demonstrating the issue to our support team:
Email: support@apolosign.com