Shopping with Apolosign is designed to be secure and worry-free. To protect your package against unexpected transit issues, we offer optional Shipping Protection provided in partnership with Xcotton.
1. What Does Shipping Protection Cover?
Our Shipping Protection covers common risks during package transit, including:
Damaged Products: If your item arrives physically damaged or broken due to rough handling during shipping.
Package Loss & Transit Anomalies: If a package is confirmed lost in transit or significantly delayed due to transit accidents or unforeseen logistical disruptions.
Force Majeure Incidents: Damage or loss resulting from unpredictable events (such as severe traffic accidents or transit anomalies) based on specific insurance terms.
2. How to Purchase Shipping Protection
You can easily select and add Shipping Protection right at the checkout page on our official website.
Once selected, the protection fee will be automatically calculated and added to your total order amount.
Note: Shipping Protection is order-based. It covers all physical products purchased within that specific order.
3. Important Rules & Refund Policy
Non-Refundable After Shipping: Once your order has been successfully shipped, the Shipping Protection service fee is fully earned and cannot be canceled or refunded.
4. How to File a Claim
If your package arrives damaged or is lost in transit, please take the following steps promptly:
Keep all original outer packaging and shipping labels.
Take 2–3 clear photos showing the damage to the product and the condition of the packaging.
Contact our support partner team immediately at support@xcottons.com with your order number and proof of damage so we can fast-track your compensation or replacement claim.