To give you complete, long-term peace of mind, we offer optional Product Protection Plans (provided by Xcotton in partnership with AIG) when purchasing your Apolosign devices.
1. Plan Options & Coverage Duration
Xcotton offers 3 different Protection Plan durations (1 Year, 2 Years, or 3 Years) for you to choose from at checkout. Depending on the plan you select, your coverage includes:
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1-Year Plan:
Includes Accidental Damage Protection and Power Surge Protection for 1 year.
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2-Years Plan:
Includes Accidental Damage Protection and Power Surge Protection for 2 years, along with a 1-year extended warranty (bringing total coverage to 2 years).
Coverage breakdown: The first 1-year warranty is provided by Apolosign, while the 2nd year of extended warranty is covered by Xcotton (in partnership with AIG).
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3-Years Plan:
Includes Accidental Damage Protection and Power Surge Protection for 3 years, along with a 1-year extended warranty (bringing total coverage to 3 years).
Coverage breakdown: The first 1-year warranty is provided by Apolosign, while the following 2 years of extended warranty are covered by Xcotton (in partnership with AIG).
Note: All protection periods officially begin from the original shipping date.
2. What Does the Protection Plan Cover?
Extended Warranty: Extends hardware and electronic defect protection after the official manufacturer warranty expires.
Accidental Damage Protection: Covers accidental drops, screen cracks, structural bumps, and liquid spills.
Power Surge Protection: Covers electrical component damage caused by unexpected power surges.
3. How to Enroll
You can select and add your preferred plan duration directly to your cart when purchasing your device on our official website.
After purchase, you will receive a confirmation email containing all specific details of your protection plan.
4. Impact of Returns and Exchanges on Protection Plans
If you decide to return or exchange your product, the protection plan will be adjusted according to the following refund guidelines:
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Within 60 Days of Purchase:
If no claims were filed: You will receive a 100% full refund of the Product Protection plan price.
If claims were filed: Refund = Product Protection plan price minus the total paid claim amount(s).
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After 60 Days of Purchase:
Refund =
[(Total coverage days - Days used) / Total coverage days] × Product Protection plan price - paid claim amount(s) (if any) - administrative fee(administrative fees vary by state law and are capped at a maximum of $50 USD).
For detailed claim forms, processing procedures, or full terms and conditions, please consult the official Xcotton Product Protection Plan terms or reach out directly to support@xcottons.com (with a CC to support@apolosign.com).