If your scheduled events or calendar entries are not showing up on your Apolosign device, please follow these troubleshooting steps to resolve the synchronization issue:
1. Check Group Settings
Ensure that both your Apolosign app(phone) and your Apolosign calendar app(device) are in the same group.
Open the Apolosign App and verify the group name.
Note: Calendar events only sync within the same shared group.
2. Verify Network Connection
The device requires a stable internet connection to fetch real-time calendar updates from your account.
Check the Wi-Fi icon on your device screen to ensure it is connected.
If the connection seems unstable:
Try restarting your router.
Reset the Wi-Fi module following the steps below.
Settings - System - Reset options - Reset Wi-Fi, Mobile & Bluetooth
If the Wi-Fi connection fails, please check if connecting via a mobile hotspot works.
3. Contact Support for Technical Audit
If the steps above do not solve the problem, our technical team may need to investigate your account. Please send an email to support@apolosign.com with the following details:
Order Number: (e.g., your Amazon or Webstore order ID)
Apolosign Account Email: (The email address you used to register the app)
Once we receive this information, we will forward it to our R&D department to verify the synchronization status for you.