If you need to purchase a replacement part or accessory for your Apolosign device — such as a remote control, power adapter, battery, mounting hardware, or stand — please contact us at support@apolosign.com before ordering.
1. What to include in your email
To help us identify the correct part for your exact model, please provide:
- A clear photo of the label on the back of your device (showing the model name and serial number)
- The name of the part you need
- The quantity
- The reason for your purchase (for example: lost remote, damaged power adapter, missing mounting hardware)
Our team will confirm availability and get back to you with the next steps.
2. Please check with us before you buy
If you have identified the faulty part on your own, we strongly recommend confirming with us before placing an order. Apolosign is not responsible for parts purchased based on self-diagnosis — if the part turns out to be incorrect, or the actual issue lies elsewhere, the purchase cannot be refunded or exchanged. A quick email with the label photo helps us make sure you get the right part the first time.
3. Shipping
Replacement parts are shipped to U.S. domestic addresses only. We are unable to ship parts to other countries or regions at this time.
4. Sales policy
All parts sales are final — no returns or exchanges, with one exception: if your part arrives damaged (dead on arrival), please contact support@apolosign.com right away with photos of the damaged item and the shipping package, and we will make it right.
Note: If your device is still under warranty and the part failed under normal use, do not purchase a replacement — contact us first. The repair or replacement may be covered by your warranty.