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Apolosign App v2.0 FAQ

Updated

Welcome to the Apolosign App v2.0 FAQ! This guide compiles answers to common questions and feedback from our community and support emails regarding the latest version.

1. App Versions & System Info

  • What are the latest version numbers?

    • Mobile App: V2.0.053 (Please check your local app store for updates).

    • Device Side: V2.0.0.42 (Path: Apolosign Calendar App → Settings → About Device → Device Details).

2. Color Settings & Logic

  • How does the new color logic work?

    • "Follow Calendar Color" ON: Events are filled with the calendar's color (classic style), and changing an event's color modifies its background (fill).

    • "Follow Calendar Color" OFF: Events follow participant themes, and changing an event's color modifies its border color.

    • Note: Groups created prior to the v2.0 update retain the classic color logic by default, while newly created groups follow the new logic.

"Follow Calendar Color" ON
"Follow Calendar Color" OFF

 

  • How do I turn on "Follow Calendar Color"?

    • On the Device: Settings → App → Follow Calendar Color.

    • On the Phone App: My Family → Calendars → Settings (gear icon in the top right corner).

On the Device
On the Phone App

  • When are classic colors returning?

    • The official return of classic color palettes is scheduled to go live by October 1.

  • Why do external calendar events (synced with Apolosign) show different colors?

    • This is typically caused by missing color values in older versions. Our R&D team is currently reviewing solutions to address this.

3. Navigation & Path Changes

We’ve streamlined our layout! Here is where familiar features have moved:

  • Quick App Shortcuts: Moved from Settings to the Sidebar.

  • Edit Member Info / Import Calendar: Moved from the right side to the left-side My Family section on the phone app.

  • Switch Groups: Moved from the top bar to the Left Sidebar.

Quick App Shortcuts
Switch Groups

4. Home Screen & Layout Customization

  • Where did the Calendar Mode background image (Privacy Mode) go?

    • Simply pull down the sun or moon icon to reveal your background image/activate privacy mode.

Privacy Mode

5. Features & Troubleshooting

  • Why is my Meal Plan link import failing?

    • Ensure the imported link contains a clear, specific dish name, an ingredient list, and step-by-step cooking instructions.

  • My reward points disappeared after updating.

    • Don't worry! Your points are safe; the latest version now displays your total accumulated points directly in the app.

Reward Points

  • How does the Voice Alert feature work?

    • Device Support: Voice alerts are supported exclusively on the device side.

    • Broadcast Content: Reads the Event title.

    • How to Enable: Settings → General → Notifications → Select Voice Alert.

    • Note: Make sure your device's alarm/media volume is turned up to greater than 70% to hear the audio.

  • Can I tap a date directly to create an event?

    • We are gathering feedback on this request and looking into how we can optimize this workflow in a future update.

  • Why did the points preset dropdown list disappear?

    • It was rarely used by customers, so we removed it. However, we plan to introduce some basic templates in the future.

  • On the mobile app, the Calendar section cannot be swiped left and right to switch views.

    • This is a known bug that we have already identified, and an official fix will be released soon.

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